Supplying face mask exemption letters to patients

Practices are reporting increases in requests from patients for letters of exemption to wearing face masks in various public settings.

The Government guidance suggests there is no requirement for evidence for exemption. It should be sufficient for someone to declare that they are eligible for an exemption direct with the person questioning them (eg bus driver).

Practices are therefore not required to provide letters of support for those who fall under the list of exemptions, or to those who do not fall under the list of exemptions.

Some transport providers are providing evidence of exemptions themselves, see for example this information from First Bus and Arriva.



From 30/03/2020  Charlton Road Surgery will be closed temporarily  until further notice.


Dear All,

In view of Covid- 19 (Coronavirus ) we are taking urgent measures to protect patients and staff. Limiting face to face encounters. As such, from 16/03/2020:

-Total telephone triage

- No Walk-ins(GP doors will be closed )

-Face to face appointments by invite only



(no need to contact 111 or GP surgery)

call 111 - if symptoms worsening or not improved after 7 days

call 999 in emergency



 Greenwich Health Hub ... New GP services for Greenwich residents and Greenwich GP registered patients. Further information available at appointments section...


Practice Code of Conduct

Code of Conduct Policy

What we expect from our Patients

  • Whenever you attend the surgery, please check in with reception staff
  • Please try to arrive on time and note that your appointment will be cancelled if you are more than 10 minutes late
  • At the time of booking your appointment, please inform the reception staff of any special needs, e.g., need for an interpreter, chaperone, an extended appointment 
  • You will always be seen by a GP on the day you request an appointment if your need is medically urgent.
  • If you are not called for your appointment within 15 minutes of your appointment time, please tell the receptionist
  • If you cannot attend a booked appointment – or no longer need it – please notify the surgery in order to avoid wasting valuable appointment time.
  • If you are not clear on the instructions you have been given by the GP or another staff member, please ask for clarification before leaving the surgery
  • Please respect other patient’s need for a calm atmosphere in the waiting area and try to keep your children under control where possible
  • Please do not use your mobile phone
  • Always give 48 hours notice of repeat medication requests
  • Please do not come to the GP with a long list of concerns. The doctor has time to discuss one concern at a time.
  • Patients are reminded that physical threats/abuse, verbal abuse or racial abuse are unacceptable and will generally result in immediate removal from the GP’s list.
  • If you have a problem or concern, or would just like to chat about the service provided by your practice, ask to speak to the practice manager. She will be pleased to make an appointment to see you.   

What we offer our Patients

  • We will provide access to appointments and ensure emergencies can be accommodated
  • We will ensure the patient receives any assistance necessary during their appointment, e.g. services of an interpreter, chaperone etc
  • We will try and ensure that patients are seen as close to their allocated appointment time as possible
  • If the surgery is running late, we will advise the patient at the time of checking or on the notice board of any delay in their appointment
  • We will always treat patients in a friendly, unhurried and respectful way
  • We will provide a comfortable, clean and safe surgery
  • We will explain to the patient if a practice policy is preventing agreement to a request
  • We will respect the patient’s need for confidentiality, both face to face and over the telephone
  • We will be prepared to explain, slowly and carefully, any instructions given by a member of staff

Created January 2017

Review: May 2021

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website