Frequently Asked Questions
How do I register with the Practice?
You can register with us either on-line or in person at reception.
On-line: Complete the on-line form and send it to us. Then visit the surgery with two forms of identification (ID).
something with a photograph and something with your address on it (utility bill for example).
In person: Bring proof of ID, something with a photograph and something with your address on it (utility bill for example).We will register you within 48 hours after the submission of your completed form.
If you need to see a Doctor you will be offered the first available appointment after your registration with us. Your acceptance to be included on to the Practice list is at the discretion of the Doctor, and you must also meet the NHS entitlement criteria. If the GP is unable to accept you on to the Practice list you will be given a reason why your request to register has been declined.
How do I request a Home Visit?
These are for people who are too ill or frail to attend the Practice. If you are unable to come to the Surgery, please call 0208 858 0689/0208 858 8513. You must give the receptionist, as much information as you can. This is very helpful to the Doctor so he/she can assess the nature of your condition. The Doctor will then contact you to discuss your request. It is important that you give the receptionist your contact number.
Please help us by requesting any house calls before 10 am.
How do I make an appointment?
You can do this by either phoning the appointments line on 0208 858 0689 / 0208 858 8513, coming in in person, or via our on-line booking. We offer:
- Pre-booked appointments (4-5 per day) whereby we aim for you to be able book an appointment up to 2 weeks in advance to see most Doctors
- Same day appointments: please call at 8.00 am and first come first served
- On-line booking (4-5 per day): Register for this service
- Telephone consultation: If the appointments are full, and you feel that you have a medical condition that cannot wait, until the following day the receptionist will take a message and the Duty doctor will contact you. Call before 9.30 am.
What happens when I am running late for my appointment?
Please try and let the Practice know as soon as you can if you are going to be late. The Practice has a timetable to keep to but will try and accommodate you at the end of the surgery.
What happens if I am late for my appointment with the Doctor or Nurse?
If you are late you will only be seen at the discretion of Doctor or Nurse. If you are not seen you will need to re-appoint, after that day.
Can two or more people use one appointment to see the Doctor?
No, when you arrange your appointment it is only for you, if you wish an appointment for another family member you must ask for another appointment to see the Doctor.
Why can’t I see my Doctor of choice sooner?
This is because either your Doctor of choice is on holiday or out of the practice, or more frequently some Doctors may have a higher demand rate from some patients to be seen by that Doctor.
I want to leave a message for my Doctor or the Nurse?
Leave your message with the receptionists and it will be passed on to the Doctor/Nurse. Depending on your request the Doctor or the receptionists will return your call.
How do I arrange vaccinations for my holidays?
Please allow at least 6 weeks before you travel, this will ensure that as far as possible you will be fully inoculated before travelling. You will be charged for some vaccinations and medication.
How do I arrange an appointment to see the Nurse?
You can do this either by phoning the appointment line on 0208 858 0689 /0208 858 8513 or in person at the reception desk you can pre-book a Nurses appointment up to four weeks in advance if you wish.
What can the nurse see me for?
The nurse can see you for any of these conditions and services.
- Diabetes Review
- Asthma Review
- Chronic Obstructive pulmonary Disease(Chest problems)
- Blood Pressure
- Family Planning
- Sexual Health
- Cervical Screening
- General lifestyle advice
- Taking blood samples
- Health checks
How do I request a Repeat Prescription?
You can do this by:
- Sending in your request via post with a Self-Addressed envelope
- By registering with the Practice’s online service and requesting online
- In person, and leaving your request in our Prescription mail box
- Through your pharmacist
- By fax
NOTE: We do not accept any requests over the phone.
How long must I wait for my Prescription?
Your repeat prescription will be available for collection within 12 working hours. Requests made after 6pm, weekends or a public holiday, are actioned by the staff on the next working day.
Can I request medication that is not on my repeat list?
Yes, you can add it to the information box on-line and the GP will contact you to discuss further.
How do I make a complaint?
If you are not happy with any of our services please feel free to speak with Practice Manager. If you wish to place this in writing and address this for the attention of the Practice Manager. We will acknowledge your letter, fully investigate your complaint and reply to your letter within 20 working days. You can also arrange an appointment to discuss the matter further with the Practice Manager.
Can I e-mail the practice concerning my medical conditions, or requesting information about my medical records?
We are unable to enter into any communications of a medical nature this is to protect patient confidentiality. For legal reasons we require a signed mandate by the patient in relation to any information held concerning their medical records.
How do I access and get to see my Medical Records?
Please place this in writing to the Practice Manager, who will then contact you and explain our procedure. You will be invited to attend the Practice. Please bring at least two forms of identification with you.