Supplying face mask exemption letters to patients

Practices are reporting increases in requests from patients for letters of exemption to wearing face masks in various public settings.

The Government guidance suggests there is no requirement for evidence for exemption. It should be sufficient for someone to declare that they are eligible for an exemption direct with the person questioning them (eg bus driver).

Practices are therefore not required to provide letters of support for those who fall under the list of exemptions, or to those who do not fall under the list of exemptions.

Some transport providers are providing evidence of exemptions themselves, see for example this information from First Bus and Arriva.



From 30/03/2020  Charlton Road Surgery will be closed temporarily  until further notice.


Dear All,

In view of Covid- 19 (Coronavirus ) we are taking urgent measures to protect patients and staff. Limiting face to face encounters. As such, from 16/03/2020:

-Total telephone triage

- No Walk-ins(GP doors will be closed )

-Face to face appointments by invite only



(no need to contact 111 or GP surgery)

call 111 - if symptoms worsening or not improved after 7 days

call 999 in emergency



 Greenwich Health Hub ... New GP services for Greenwich residents and Greenwich GP registered patients. Further information available at appointments section...


Do It Online

To Register for online access, Please fill in the online registration form avialable at reception, or you can download it from the link below, and bring in Photo ID.  Please note you can't apply for this by online. 

Online Access Registration Form

Online Access Banner

The following Online services are available to our patients:

  • Online Appointments :
  • Online Repeat Prescriptions
  • Online Medical Summary

Once you applied for this service , you will receive the e-mail within 5 working days. If you did not receive any e-mail please contact surgery .

Appointments are available to book only for GPs. Unfortunately nurses appointments are not available to book online. Please make sure the location of your appointment when you book.

Repeat prescriptions are available to order online . Please note you can collect after 48 hours from surgery or if you nominated any pharmacy for EPS(electronic prescription services) ,it will go  within 48hours to your pharmacy.

If you are due for medication review  you can't see that medication in your repeat list. Usually every six months surgery review your medication. So please contact surgery to book medication review appointment.

You can view your summary of your medical records only. if you need to view full records please contact the surgery for more information.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website